Dugmore & Duncan dates back to 1897 when it was a small Boston-based lockshop. When brothers Chuck and Bob Cullum purchased the company from their father, their goal was to create a first rate distribution system for the door hardware industry. And they did it!
The Cullums, both experienced locksmiths themselves, appreciated the quality of SARGENT hardware. Specializing in this exceptional product, Dugmore & Duncan opened its first warehouse in Hingham, MA. They methodically proceeded to establish strategically placed warehouses countrywide. Each of these sites was loaded with more SARGENT door hardware and parts than anyone previously had ever attempted.
Simultaneously, sales technicians were hired and carefully trained to assist callers. This fulfilled the owners' intention to provide unmatched product support. Providing this value added service remains high on Dugmore & Duncan's list of priorities.
As location is to the real estate market, education is to the door hardware market. On a continuing basis, the sales technicians meet before and after business hours to discuss questions that have come to attention. These sessions are great opportunities to explore challenges and share solutions. Additionally this is also a time when the techs get together to conduct seminars on new and current products. Each tech leaves these meetings armed with useful information offered by the other members of the tech-team.
Dugmore & Duncan's goal to provide top-of-the-line service to its customers led to the creation of the Outside Sales Team. While ordering can be accomplished by phone, there are times when customers really need someone who knows architectural hardware to visit them on-site.
Dugmore & Duncan's hands on wholesaling provided feed back on proven products which customers were eager to acquire. Gradually, the warehouse space was expanded and carefully selected products were added to the inventory. Today, Dugmore & Duncan proudly stocks and distributes other members of the ASSA ABLOY family of products, which includes Corbin Russwin, Yale, Norton, Rixson, Securitron, HES, and Norton. Visit our manufacturers links page for a complete list of the available lines we provide.
Currently Dugmore & Duncan Inc. owns and operates fully stocked warehouses in Massachusetts, California and Tennessee. Our well-honed Computer Hub, located at the Hingham, MA corporate office allows instant access to the inventory and records held at all branches. The technicians know instantly when a sought after item is temporarily out of stock at one location but available from another. The status of a shipment is also at their fingertips.
Dugmore & Duncan is dedicated to the faithful, satisfied customers who keep coming back. With great appreciation, the philosophy at Dugmore & Duncan is to continue to supply what is needed when it is needed with maximum attention to detail.